Drive for Abraxi Taxi in St. Augustine
Interested in driving for Abraxi Taxi? This handbook explains what we expect from our drivers, how we serve our customers, basic company policies, safety standards and what you should know before applying.
Abraxi Taxi has served St. Augustine and St. Johns County for close to two decades. Our drivers represent the company every time they pick up a passenger, so reliability, courtesy, safe driving and local knowledge matter.
Read the handbook below before submitting an application or contacting us about driving opportunities.
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ABRAXI TAXI DISPATCH GUIDELINES
Abraxi Taxi works with independent contractor drivers who are expected to follow our dispatch, customer-service, vehicle and safety guidelines. Drivers process their own credit-card transactions and are responsible for remaining eligible to operate vehicles under our commercial automobile insurance requirements.
1. Phone and Navigation
You must have a reliable smartphone or tablet with dependable cellular service. Keep your device charged and with you while working. Drivers should be comfortable using Google Maps and other navigation or travel applications when necessary.
2. Accepting a Dispatched Call
Once you accept a dispatched call, you are expected to complete it. If an emergency or other problem prevents you from completing the trip, contact dispatch immediately. Repeatedly abandoning accepted calls may result in suspension or loss of access to Abraxi dispatch services.
3. Keep Dispatch Communications Brief
Communication with dispatch should be short and clear. For example:
“Clear on the beach; headed downtown.”
When you become available again, simply notify dispatch that you are “clear.” Clear communication keeps dispatch informed without unnecessarily tying up the phone.
4. Changes to a Customer’s Trip
If a customer changes destinations, adds stops or substantially changes the trip, notify dispatch. Depending on the circumstances, hourly pricing or waiting-time charges may be more appropriate.
Our current minimum for credit-card transactions is $15.
5. Scheduled Airport Trips
For scheduled airport transportation, drivers should arrive approximately 10 minutes early whenever possible. Airport customers are often working against flight schedules, so punctuality is especially important.
6. Driver Shifts
Typical vehicle shifts are approximately 12 hours, traditionally beginning around 5 or 6 a.m. for a day shift and ending around 5 or 6 p.m. Scheduling arrangements may vary. When possible, provide at least 24 hours’ notice when requesting a scheduling change.
7. Follow Current Abraxi Taxi Rates
Drivers must use Abraxi Taxi’s established fares and must never overcharge a customer.
Current fares are available on our St. Augustine Taxi Rates & Zone Fares page.
Because Abraxi uses zone and flat-rate pricing for many trips, choosing an efficient route benefits both the driver and customer.
8. Credit-Card Payments
Independent contractor drivers are responsible for processing their own credit-card transactions and maintaining their own payment-processing account and equipment. Drivers are responsible for their own processing fees, transaction records and related business obligations.
9. End-of-Shift Vehicle Condition
Before turning over a vehicle, vacuum and clean it as necessary and return it with a full tank of gas. Drivers are responsible for lost vehicle keys and for traffic or parking citations incurred while operating the vehicle. Any required daily vehicle payment must also be settled as agreed.
10. Vehicle Inspection and Insurance Eligibility
Inspect the vehicle before beginning your shift. Check the tires, fluids, exterior condition and obvious safety items.
Drivers must remain eligible to operate the vehicle under the requirements of Abraxi Taxi’s commercial automobile insurance carrier. The insurance carrier may approve, deny or suspend a driver’s eligibility to operate an insured vehicle.
Report damage or safety concerns to the owner or dispatcher before operating the vehicle. Never drive a vehicle you believe is unsafe.
11. Maintenance Checklist
Complete the vehicle maintenance checklist at the end of your shift. Report dents, damage, mechanical problems or other concerns promptly so they can be documented. This protects both the driver and Abraxi Taxi by establishing the condition of a shared vehicle when it changes hands.
12. Drugs, Alcohol, Firearms and Safety
Driving under the influence of alcohol or drugs is strictly prohibited. Alcohol or illegal drug use while operating an Abraxi Taxi vehicle or providing transportation services will result in immediate removal from driving.
Firearms are prohibited in Abraxi Taxi vehicles. Our commercial automobile insurance does not permit drivers to carry firearms in insured vehicles. This applies while operating an Abraxi Taxi vehicle regardless of whether the driver may otherwise legally possess or carry a firearm.
Drivers must obey all traffic laws and operate vehicles safely, responsibly and professionally at all times.
ABRAXI TAXI SERVICE ACCIDENT GUIDELINES
If you are involved in an accident while operating an Abraxi Taxi vehicle, safety comes first. Remain calm and follow these procedures.
1. Check for Injuries
Stop immediately in a safe location and determine whether you, your passengers or anyone else involved may be injured. Call 911 when emergency assistance is needed.
2. Notify Abraxi Taxi
Notify the owner or dispatcher as soon as it is safe to do so. Report your location, whether passengers are involved, whether anyone appears injured and whether the vehicle can be safely driven.
3. Contact Law Enforcement When Required
Follow Florida law regarding accident reporting and cooperate with law enforcement. If police respond, obtain the report or case number when available.
4. Document the Accident
When it is safe, take photographs of the vehicles, license plates, visible damage, roadway conditions and the general accident scene.
Do not argue about fault or make unnecessary statements concerning responsibility for the accident.
5. Exchange Necessary Information
Obtain the other driver’s:
- Name and contact information
- Driver’s license information
- License plate number
- Vehicle owner information, if different
- Insurance company and policy information
Also obtain contact information from witnesses when possible.
Never request or record another person’s Social Security number.
6. Report Every Accident
All accidents involving an Abraxi Taxi vehicle must be reported to the owner, even when the damage appears minor or no damage is immediately visible.
7. Do Not Drive an Unsafe Vehicle
If the taxi cannot be safely operated, remain in a safe location and follow instructions regarding towing or roadside assistance. Do not continue driving a damaged vehicle if doing so could create a safety risk.
8. Passengers
If passengers are aboard, make sure their immediate safety needs are addressed and notify dispatch so alternative transportation can be arranged when available.
9. Insurance and Accident Documentation
Cooperate with Abraxi Taxi’s commercial automobile insurance carrier and provide the information reasonably required for an accident report or insurance claim.
Complete Abraxi Taxi’s internal accident documentation as soon as practical.
10. Driving Eligibility Following an Accident
Continued eligibility to operate an Abraxi Taxi vehicle may be subject to review by the company’s commercial automobile insurance carrier. Drivers must remain eligible under the insurer’s requirements before returning to service.
Abraxi Taxi Driver Behavior & Professionalism
Good driving involves more than knowing the roads. At Abraxi Taxi, we distinguish between driving performance and professional behavior.
Performance involves the skills required to operate a vehicle safely and provide dependable transportation. Professionalism is how a driver treats passengers, communicates with dispatch, cares for the vehicle and represents Abraxi Taxi in the community.
Independent contractor drivers providing service through Abraxi Taxi are expected to follow these standards:
1. Be Punctual
Arrive on time for scheduled pickups. If an unavoidable delay occurs, notify the passenger or dispatch as soon as possible.
2. Use Seat Belts
Drivers must comply with applicable seat-belt and passenger-safety laws.
3. Drive Safely
Obey speed limits, traffic signals and other traffic laws. Safety always comes before saving a few minutes.
4. Stay Calm
Heavy traffic, road construction, special events and difficult passengers are part of taxi driving. Remain calm and professional even when circumstances are frustrating.
5. Help Your Passengers
Be courteous and helpful. When appropriate, assist passengers with luggage, groceries or other belongings. Reasonable requests concerning music or vehicle comfort should be accommodated when possible.
6. Respect Personal Boundaries
Conversation with passengers should remain friendly and professional. Some customers enjoy talking; others prefer a quiet ride. Respect their preference and personal space.
7. Discuss the Route When Appropriate
If there are several reasonable routes, passengers may express a preference. Drivers should use their local knowledge and navigation tools to provide an efficient trip.
8. Harassment and Inappropriate Conduct Are Prohibited
Sexual harassment, unwanted flirting, threatening behavior, discriminatory remarks, offensive language or other inappropriate conduct toward passengers will not be tolerated.
9. Never Text or Hold a Phone While Driving
Do not text, type or otherwise use a handheld phone while operating the vehicle. Pull over safely when necessary to communicate or enter information.
10. Never Solicit Tips
Tips are always appreciated, but drivers should never pressure a passenger or suggest that a gratuity is required.
11. Protect Lost Property
If a passenger leaves property in the vehicle, secure it and promptly notify dispatch or the owner. Make a reasonable effort to help return the property to its owner.
12. Keep the Vehicle Clean
Politely discourage passengers from eating meals in the vehicle. Drivers are responsible for helping maintain a clean, comfortable passenger area.
13. Maintain a Professional Appearance
Drivers should wear clean, presentable clothing and maintain appropriate personal hygiene.
14. No Unauthorized Riders
Friends, family members, significant others or other unauthorized passengers should not accompany a driver while providing taxi service. Never exceed the vehicle’s legal passenger capacity.
15. Stay in Communication
Remain reachable while working and keep dispatch informed of your availability and status. When immediate communication is necessary, use the safest appropriate method and never handle a phone while driving.
16. Zero Tolerance for Impaired Driving
Never operate an Abraxi Taxi vehicle while impaired by alcohol, illegal drugs or any substance that makes driving unsafe. A driver who appears impaired will be immediately removed from driving.
Frequently Asked Questions About Driving for Abraxi Taxi
Is an Abraxi Taxi driver an employee or an independent contractor?
Abraxi Taxi drivers operate as independent contractors. Drivers are responsible for their own business and tax obligations and must remain eligible to operate a taxi under the requirements of our commercial automobile insurance carrier.
What area do Abraxi Taxi drivers serve?
Abraxi Taxi primarily serves St. Augustine and St. Johns County, including downtown St. Augustine, St. Augustine Beach, Anastasia Island, Vilano Beach and surrounding communities. Longer-distance and airport transportation may also be available.
→ On “St. Augustine and St. Johns County”, link to your Location page.
How are Abraxi Taxi fares calculated?
Abraxi uses established zone and flat-rate fares for many local trips. Drivers must follow current company pricing and may not overcharge passengers. Longer trips, waiting time and destinations outside established zones may be priced differently.
Do Abraxi Taxi drivers accept credit cards?
Yes. Independent contractor drivers are responsible for maintaining their own approved credit-card processing method and processing their own customer transactions.
What happens if a passenger doesn’t show up?
Contact the passenger and follow dispatch instructions. Allow a reasonable amount of time for the customer to respond before leaving the pickup location. Keep dispatch informed so another call is not delayed unnecessarily.
What should I do if my taxi breaks down?
Move to a safe location when possible and immediately notify dispatch or the owner. If a passenger is aboard, let dispatch know so alternative transportation can be arranged when available. Never continue operating a vehicle that you believe is unsafe.
What should I do if I am involved in an accident?
Safety comes first. Check for injuries, contact emergency services when necessary, notify Abraxi Taxi and follow applicable accident-reporting and insurance procedures. Every accident involving an Abraxi Taxi vehicle must be reported, even if the damage appears minor.
What if I don’t know how to reach a customer’s destination?
Use a reliable navigation service such as Google Maps and your knowledge of St. Augustine. If necessary, safely contact dispatch for assistance. Never handle or type on a phone while driving.
Can drivers carry firearms in an Abraxi Taxi vehicle?
No. Firearms are prohibited in Abraxi Taxi vehicles under our commercial automobile insurance requirements.
What is Abraxi Taxi’s drug and alcohol policy?
Drivers may never operate an Abraxi Taxi vehicle while impaired by alcohol, illegal drugs or any substance that makes driving unsafe. Impaired driving results in immediate removal from driving.
How can an Abraxi Taxi driver earn more?
Successful taxi drivers learn when and where transportation demand is highest, provide excellent customer service and develop repeat customers. Hotels, restaurants, shopping areas, concerts, special events and nightlife can create increased demand at different times of the day.
How important is local knowledge for a St. Augustine taxi driver?
Very important. Navigation apps are useful, but knowing St. Augustine’s streets, bridges, beaches, neighborhoods, traffic patterns and major attractions can help drivers provide faster and better service.
How do I become a driver with Abraxi Taxi?
Prospective drivers should read this handbook and contact Abraxi Taxi for current opportunities and requirements. Driver eligibility is subject to applicable licensing requirements and approval under Abraxi Taxi’s commercial automobile insurance.
Driver Acknowledgment
I acknowledge that I have read and understand the policies, safety requirements and operating guidelines presented in this Abraxi Taxi Driver Handbook.
I understand that drivers providing services through Abraxi Taxi operate as independent contractors and must remain eligible to drive under applicable licensing and commercial automobile insurance requirements.
I have read and understood the contents of this manual along with the policies and guidelines presented, and I agree fully to the terms of conditions set by Abraxi Taxi Company.